Tourist shipping FAQ

Express shipping via DHL/FedEx/UPS typically takes 2-5 business days to most destinations. Asian countries (Japan, Korea, China) are fastest at 2-3 days. US, UK, and Australia take 3-5 days.

Yes! We offer free pickup in Ho Chi Minh City and Da Nang. Just tell us your hotel address, preferred time, and we will come to collect your items.

Yes, we prepare all customs documentation including commercial invoices and export declarations. You just need to provide item descriptions and values.

DHL, FedEx, and UPS have dedicated customs brokerage teams. If additional documentation is needed, the carrier will contact you. We also assist with any customs queries after shipment.

Yes, every shipment gets a tracking number. You can track your package in real-time on the carrier website (DHL, FedEx, or UPS) or through our tracking page.

Rates start from $20-35/kg depending on the destination country and carrier (DHL, FedEx, or UPS). We provide free quotes — just message us on WhatsApp with your items and destination.

It depends on the destination country and shipment value. Many countries have a duty-free threshold (e.g., AUD 1,000 for Australia, $150 for South Korea). We help you declare items correctly to minimize duties.

Yes, we recommend insurance for valuable items like art, jewelry, and electronics. Insurance typically costs 2-3% of the declared value and covers loss or damage during transit.

We accept cash (VND or USD), bank transfer, and major credit cards. Payment is collected at pickup or after we confirm the final weight and price.

Most souvenirs and personal items can be shipped: coffee, tea, ceramics, textiles, art, lacquerware, spices, and clothing. Restricted items include fresh food, meat, plants, seeds, and antiques (pre-1945).

Yes, we offer professional packing services for ceramics, glass, art, and other fragile items. We use bubble wrap, foam, and rigid boxes to ensure safe delivery. Packing service is included in the price.

Yes, we handle heavy items up to 30-70kg per piece via express carriers. For very large items, we recommend contacting us for a custom quote. Wooden crating is available for extra protection.

Commercially packaged food items like coffee, tea, and sealed spices can usually be shipped. However, fresh food, meat products, and homemade items are generally prohibited. Destination country rules vary — we will check for you.

Absolutely! Vietnamese coffee is one of the most popular items we ship. It must be in sealed, commercial packaging. We ship coffee to all major destinations regularly.

We use acid-free tissue paper, corner protectors, and rigid flat boxes for paintings. Large canvases are crated. We have experience shipping lacquer art, oil paintings, and prints from Vietnam safely.

Yes, we handle heavy items up to 30-70kg per piece via express carriers. For very large items, we recommend contacting us for a custom quote. Wooden crating is available for extra protection.

We use acid-free tissue paper, corner protectors, and rigid flat boxes for paintings. Large canvases are crated. We have experience shipping lacquer art, oil paintings, and prints from Vietnam safely.

Yes, we ship furniture via express carriers for smaller pieces. Items are professionally packed with foam, cardboard, and stretch wrap. Contact us with dimensions and weight for a quote.